Interested in a Support Plan?
We’re here to help after you’ve gone live! With three customizable tiers of support plan, we’ll be sure to meet your needs. What we’ve got to offer:
Priority support including options for after hours and Emergency support and pre-paid hour blocks
Expert services from team that knows your system
NICE inContact system management and best practice design
Blanket paperwork to cover small system enhancements and changes
Quarterly Audit to identify areas to improve Key Performance Indicators (KPI’s)
Discounted billing Rate for major enhancement and system projects
What are my options?
With plans ranging from $850 - $13,500 a month, we’ve got the plan to meet your needs.
|Service Plan||Plan A||Plan B||Plan C||Plan D|
|Contract Bill Rate per Hour||$175||$165||$155||$145|
|Standard Service Level*||$850||$1,650||$3,000||$5,500|
|Professional Service Level**||$1,650||$3,000||$5,500||$8,700|
|Enterprise Service Level***||$3,000||$5,500||$8,700||$13,500|
* 5:00 AM - 8:00 PM, MST, Monday - Friday
** 24 Hours a Day, Monday - Friday
*** 24 Hours/Day, 365 Days/Year