Agent Typing on Laptop

Interested in a Support Plan?

We’re here to help after you’ve gone live! With three customizable tiers of support plan, we’ll be sure to meet your needs. What we’ve got to offer:

  • Priority support including options for after hours and Emergency support and pre-paid hour blocks

  • Expert services from team that knows your system

  • NICE inContact system management and best practice design

  • Blanket paperwork to cover small system enhancements and changes

  • Quarterly Audit to identify areas to improve Key Performance Indicators (KPI’s)

  • Discounted billing Rate for major enhancement and system projects


What are my options?

With plans ranging from $850 - $13,500 a month, we’ve got the plan to meet your needs.

Service Plan Plan A Plan B Plan C Plan D
Pre-Paid Hours/Month 5 10 20 40
Maximum Hours/Month 40 80 160 160
Contract Bill Rate per Hour $175 $165 $155 $145
Standard Service Level* $850 $1,650 $3,000 $5,500
Professional Service Level** $1,650 $3,000 $5,500 $8,700
Enterprise Service Level*** $3,000 $5,500 $8,700 $13,500
 

Service Levels:

* 5:00 AM - 8:00 PM, MST, Monday - Friday
** 24 Hours a Day, Monday - Friday
*** 24 Hours/Day, 365 Days/Year