With hundreds of implementations completed, Customer Dynamics has helped customers, from small business to enterprise, deploy and integrate world-class CRM & contact center solutions.
We’re guided by three core principles:
Optimize the agent experience so they can deliver an exceptional customer experience
Enable the contact center to drive business results
Be a trusted adviser through every step of your journey
Customer Dynamics is led by a team of industry experts, technical wizards and all-around awesome folk with extensive years of combined experience designing, implementing, and supporting world-class contact centers. Meet them.
Geoff Obeney - cEo
With over 40 years of IT experience, Geoff has held key positions as CIO and Vice President of Fortune 500 companies such as WW Grainger, and Gateway. He is an IT leader with significant international experience, and has a strong track record of defining IT strategy as an integral part of business strategy and being a dynamic initiator and leader of change/re-engineering projects in demanding matrix environments.
Dan Greenwell - cfo
With over 35 years of business experience—Dan has held executive positions of CEO and CFO for several public companies. He has led international organizations and consistently viewed IT as a strategic resource. While in his role as CFO, Dan assisted in the transformation of IT departments to embrace current technology for sales and customer service with a view to improving customer experiences and improving profitability.
PauL Beckmann - SVP, Global Sales
Paul’s background in technology spans over 28 years being an advocate of optimizing architecture, design, implementation and life cycle management of Contact Center & CRM systems. At Customer Dynamics he is applying his experience to take customers digital enablement to the next level . Paul graduated Dixie State University in Business Administration and now lives in Park City, Utah and is a father of 3 with 2 grand kids on the way.
wade dalton - CTO
With 25 years of commitment to technology creation, integration, and implementation, Wade has nurtured a passion for industry disruption and leadership through continuous reinvention and innovation. At Customer Dynamics, Wade is applying that same drive to elevate the company’s technology strategy, bringing fresh ideas and insight to initiatives and new products across mobile and cloud platforms through proper development and implementation of existing and emerging technologies.
Kuppuraj Chinnasamy - India Country Manager
Raj has 10+ years of experience in contact center deployment and contact center migrations and has led several contact center functions in organizations like Accenture, Wipro, Infosys. Raj is responsible for India operations encompassing both NICE inContact contact Center Implementations and client relationship management (CRM) implementations and enhancements. Raj holds a bachelor’s degree in Information Technology, from the Anna University Chennai.
James Arvidson - Director of professional services
James brings extensive expertise in leading call and contact center operations, customer experience design, and solution implementation. Previously with NICE inContact, James delivered over 100 successful product implementations—some of the largest in EMEA and APAC. James has also served with Pure Storage, C3, Teleperformance, and as an executive in the hospitality industry after 10 years in the US Army. During his free time you will find James with his family, reading on various subjects, or in the mountains.